@o2_Tobias please get back to me at your earliest convenience

@o2_Jan 

My plan (2 plans) ended when I tried to deactivate my recurring plan.. please help me with this.

Hello @Mannoppilly, welcome at our community.

Am I correct that you use prepaid? If you deactivated a plan by mistake you can just book it again.

Please let me know, if this works for you.

Kind regards, Ines.

@o2_Ines  yes i use prepaid.

The plan was active till the end of the month and when I cancelled both the plans I lost money that I paid. Can u please reimburse the data balance I had till the end of the month.

Hi @Mannoppilly, 

thanks for your patience.

Do I understand you correctly that you would like to activate the plan “o2 my Prepaid Data Pack S” again? 

I have now activated “o2 my Prepaid Data Pack S” for free for you now.

Is this a deal?

Loving greetings,

Tobias

Hello, i Had the Same Problem i accidentally cancel O2 my Prepaid L in february 25  and i want to activate it again. Please Help me regarding this Matter. 

Hallo O2_Tobias can you please Help me i accidentally cancel my Prepaid L in february 25 and i haven't use it... What can i do? I Hope for your immediate Response... Thanks in advance...

Hey @Mav's ,
we are happy to help
o2_Tobi just reactivated the O2 my Prepaid L for you. (I’m allowed to brig the good news)
(Also for free because it has already been paid for)
Please confirm the text massege, which you are going to receive concerning that matter.
Have a nice day and  kind regards, Matea