Moin Moin,

most of the time the phone will be send by DHL as a parcel.

Some times O2 choose another parcel service.

Hello guys 

i have ordered an iphone 14  before 8 days and it says in the first day that they send me an email you will receive a second email shortly 

including the tracking number but till now I haven't received anything and im still waiting … is it normally the second email delay or not 

and how I receive the phone by mail or i wait for a call ?  

13.10.2022 10:35 o2 Katja: moved from Apple to our english community

13.10.2022 12:01 o2_Giulia: moved to existing topic

Hello guys 

i have ordered an iphone 14  before 8 days and it says in the first day that they send me an email you will receive a second email shortly 

including the tracking number but till now I haven't received anything and im still waiting … is it normally the second email delay or not 

and how I receive the phone by mail or i wait for a call ?  

13.10.2022 12:01 o2_Giulia: moved to existing topic

Hello @Ggtfddnntt,

welcome to our o2 community

I am pleased that you have chosen one of our smartphones. However, I could not find an order for an iPhone under your customer data. Did you place the order in another name?

Normally you will receive an order confirmation by email (please also check your spam folder) and the smartphone will be delivered to you by DHL.

Best regards

Giulia

Yes my name is mhoamed aljawher maybe it's under that name 

Hello o2 community 

i have ordered an iphone 14 pro max 256gb before 10 days and still waiting for a second email 

i have ordered it under the name MHOAMED Aljawher 

and i see lot's of ppl say that they ordered it before 2 days and got the confirmation email ……

Should I return to cancel the order and order a new one or what ? 

Edit o2_Bianca: Moved from Vertrag&Tarife to English o2 Community Mobile

Hi @Ggtfddnntt thanks for your request. 
Do you have received the mail after your last post?
(Un-)fortunately there are many orders for apple products so there is a waiting time. This has although influence to the order process.

kindly regards
Michael