Hello Officials,
I want to deactivate my prepaid connection as I have new postpaid connection with another number. I don't want to use this number further.
How could I do that?
I haven't found anything on app.
If possible please deactivate my prepaid card online.
Thanks in advance
Jitin
please use this form
https://static2.o9.de/resource/blob/70982/7b5a4ca797a290f9c788f92838aedb9f/prepaid-guthabenauszahlung-download-data.pdf
Hi @Jitin,
welcome to our English Community. Nice to meet you here. I regret that you like to cancel your prepaid-card. May I ask you for the reason for this decision?
Did you already follow the suggestion of @fritz04?
After we have received the filled-out form, we will transfer the remaining amount to your bank-account and delete your sim-card.
I hope that everything is now clear to you.
Loving greetings,
Tobias