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How to deactivate old prepaid sim as I bought new contract


Hello Officials,

 

I want to deactivate my prepaid connection as I have new postpaid connection with another number. I don't want to use this number further. 

How could I do that?

I haven't found anything on app.

 

If possible please deactivate my prepaid card online.

 

Thanks in advance

Jitin

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Lösung von Anonymous 31 August 2021, 20:40

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2 Antworten

Hello Officials,

 

I want to deactivate my prepaid connection as I have new postpaid connection with another number. I don't want to use this number further. 

How could I do that?

I haven't found anything on app.

 

If possible please deactivate my prepaid card online.

 

Thanks in advance

Jitin

 

please use this form

https://static2.o9.de/resource/blob/70982/7b5a4ca797a290f9c788f92838aedb9f/prepaid-guthabenauszahlung-download-data.pdf

 

Hi @Jitin

welcome to our English Community. Nice to meet you here. I regret that you like to cancel your prepaid-card. May I ask you for the reason for this decision?

Did you already follow the suggestion of @fritz04?

After we have received the filled-out form, we will transfer the remaining amount to your bank-account and delete your sim-card. 

I hope that everything is now clear to you. 

 

Loving greetings,

Tobias

 

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