How do I pay my outstanding bills?

Not sure how your bill is paid? Don’t worry — here’s a simple explanation.

You choose your payment method when you sign a new contract, extend your contract, buy a device, or change your bank details.

SEPA direct debit – the easiest option

With SEPA direct debit, O₂ automatically takes the bill amount from your bank account.
This means:

• You don’t have to worry about paying on time

• No missed payments

• No extra effort for you

How do I set it up?

You can activate or change direct debit:

• when you place an order online 

• anytime in Meino2 

If O₂ needs your confirmation you’ll see a message in Meino2. If you don’t confirm in time you’ll receive a reminder by email, text message or letter.

Paying by bank transfer

You can also pay your bills by bank transfer.
To do this you first need to cancel your direct debit in writing.

Use these bank details:

Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG München
BIC: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53

Reference: your customer number

Please remember:
It takes up to 2 working days until the amount is credited on your customer account. Please make sure to transfer the money in time.

Paying directly in an O₂ Shop

You can go and pay your invoice in any O₂ Shop you like. Take your invoice with you. If you don’t have the invoice handy please take your ID card for legitimation. Please note that there is a service fee of 3,00 EUR for shop payments. 

How can I check my payment method?

You can always see your current payment method in Meino2.

Last update: 01.2026 by o2_Manga