Hello @KirilS,

welcome to our o2 community
And thank you for your request!

You can revoke the direct debit mandate with an informal letter:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Fax: 01805571766

But my question is: why do you want to revoke the mandate? If you revoke the mandate, remember that the transfers of the basic fee must reach o2 in good time. If there is a delay, you may have to pay reminders.

Kind regards
Jessica

Hi Jessica, and thank you for your feedback. 

I want to revoke the mandat besause i have two transactions with 10 eur withdrawal from my bank account and I can't see the amount on my O2 account.

And also, I can manage my top up process manually.

Just to have better cost control.

Best, 

Hello @KirilS,

one question I have left.
You said your top up process: is your concern about a normal postpaid tariff or are you talking about prepaid?

Kind regards
Jessica

Hi Jessica,

For my prepaid account. 

Why I can still not see the 20 euros on my O2 prepaid account?

Br,

Kire

Hi @KirilS, 

thanks for your request. 

I confirm that the 2 amounts of 10 € each came in on 29th October. But at the same date the pack “o2 my Prepaid S” was prolonged for 9,99 €. Therefore, you do not see your 20 € as credit on your card anymore. 

I hope you understand that now better. 

Loving greetings,

Tobias

Hi Tobias,

Thanks for your feedback.

I've allready transfered the 20 eur on my account at that time by credit transfer, and I DO can see the transactions. But I still can' t see the 20 eur from direct debit.

And also I've revoked the sepa mandate via mobile app. Is it enough from my side or i have to print paper form??

Best,

Kiril 

Hi @KirilS, 

everything is fine now. 

The direct debit is stopped. 

Concerning your 20 € direct debit: was it deducted from your bank-account? 

I just ask as I cannot see any direct debit of 20 € in our system. 

Loving greetings,

Tobias

Hi Tobias, 

Thank you again for the help. 

It was 2*10 eur debit on the same day.

Best regards,

Kire

Hi @KirilS, 

thanks for your quick answer. 

And you see 2 x 10 € reduced from your bank-account?

Loving greetings,

Tobias

Hi @o2_Tobias ,

Yes, I do see 2*10 € from my bank account,

Einmalige Aufladung fuer Ihr Prepaid-Konto 49176XXXXX-7450. O2 SAGT DANKE

Einmalige Aufladung fuer Ihr Prepaid-Konto 49176XXXXX-7450. O2 SAGT DANKE

Best regards 

Kire

edit o2_Tobias: out of data-security reasons mobile phone number hidden

Hi @KirilS, 

thanks for your response. 

Please be aware that you are here in a public community. Therefore do not write personal details here. 

When exactly (at what date) was the debit made?

Loving greetings,

Tobias

Hi @o2_Tobias 

The debit was made at 05.11

Br, 

Kiril 

Hi @KirilS, 

oh, I see. 

In order to investigate that in detail, I need some more details. Therefore, I will write you a private message at @o2_Support. Please reply there to my request. 

Loving greetings,

Tobias