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I have ordered my phone on 27.11.2019 using website online buying for 24 months payment without 02 sim. I have picked the order on 30.11.2019.Now i want to return that phone then how to get my return slip and send the mobile phone back and get my payment back.As i was asked to contact 202 but it’s says before contacting them you should have your security answer but i am not sure where to find and setup that answer.Thanks in advance.

Hi @rizwan mehmood,

 

welcome in our English community.

 

I am happy to help you to return your device back to us.

 

Please see here the procedure: Return of device

As you see, you need the return slip in order to return your device within the withdrawal period of 14 days.

 

Did you already register yourself on our website at “Mein o2”? If not, please do so in order to get your return slip. You find here an explanation for your registration: Mein o2-registration

 

I hope I could help you with this information.

 

Loving greetings,

Tobias

I ordered iPhone 13pro and i want return it and order 13pro max

Hi @Odvelly 

welcome to our community. :relaxed:

Please go here and follow the steps: register the return 

Remember the 14 days notice after you got the device delivered.

Greetings

 

I have send the phone back and i want to change it to iPhone 13 pro max I need help

Just order the phone you want

Hello @Odvelly,

just as @bs0 suggested, just feek free to order the phone you want :-)

Regards,

Lars

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