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bitte wegen meiner mangelhaften deutschen Sprachkenntnisse habe ich die ursprünglichen fragen in englisch gepostet, aber eine übersetzte deutsche Version finden sie weiter unten für ihre Bedienung.


Hi o2 Community,

 

When I make a contract of two years am unable to understand what happens after the contract can i keep the number and also will you help me in changing the to later change my contract maybe to a prepaid option where I can control my usage depending on my circumstances and also for this switch will there be any cost??

Thankyou for reading and stay healthy!


 

Hallo o2-Gemeinde,

Wenn ich einen Vertrag über zwei Jahre abschließe, kann ich nicht verstehen, was nach dem Vertrag passiert, kann ich die Nummer behalten und helfen Sie mir auch bei der Änderung des Vertrages, um meinen Vertrag später möglicherweise auf eine Prepaid-Option zu ändern, bei der ich meine Nutzung abhängig von meinem Umständen und auch für diesen Schalter fallen irgendwelche Kosten an??

Vielen Dank fürs Lesen und bleiben Sie gesund!

Edit o2_Larissa: moved to English o2 Community: Mobile

edit o2_Tobias: title changed into English

Hi @Pleasekeepquiet, 

welcome to our English Community. 

Thanks for your request. Nice that you are interested in an o2-contract. 

Please be aware that we offer contracts that can be cancelled each month and also contracts that have a minimum duration of 24 months. The cancellation-period for the 24-months-contracts is 3 months in advance. 

A change to a prepaid-tariff is only possible by ending your o2 postpaid-contract and beginning an o2 prepaid-tariff. 

But you have also the possibility to extend your o2 postpaid-contract for further 24 months. You also have the possibility to change your tariff. 

Which contract is interesting for you?

Just have a look here: our o2 postpaid-tariffs

You find our prepaid-tariffs here: our o2 prepaid-tariffs

 If you like to port your number, you find further information also here: 

https://hilfe.o2online.de/english-o2-community-mobile-43/number-porting-564435

I hope that we soon can welcome you as a new o2 customer. If you have any further questions, just feel free to contact us here. 

 

Loving greetings,

Tobias

 

edit o2_Tobias: thread corrected

It is not possible to move the phone number from an o2 postpaid contract to an o2 prepaid contract.

Hi @tearsbeforecrying, 

you are right. I always mix it up. 

Thanks for the correction. 

 

Loving greetings,

Tobias

Hi @o2_Tobias, so after 24 months if I switch the type(s) of contract will there be a fee to be charged?

 

Thanks!

Hi @Pleasekeepquiet, 

thanks for your reply. 

If you end your contract to the end of the 24-month-period, there will be no fee charged. Be aware of the fact that we charge you always after a month. This means when your contract ended, you will still receive another invoice for the month before. 

So, you can just switch from postpaid to prepaid. But you will receive a new number. The prepaid fees for the different packs and tariffs, I have already sent before. 

I hope everything is now clear to you. 

 

Loving greetings,

Tobias

Yes it is thanks.

Hi @Pleasekeepquiet, 

that´s great. 

If you need support to order a contract that is convenient for you, just let me know. 

 

Loving greetings,

Tobias

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