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HomeSpot Poor Signal & Slow Speed

G
Rang

I recently received my homespot M router last and service has been very poor. I was informed that my area has 5G connection. However, I only received LTE at my flat to date. (Hochstrasse, Passau 94032, Bayern). 

I have been serving LTE works but is only serving a few - 5-10 MBs - on average. 

Is 5G not available in my area? 

My building is quite old, I live on the ground floor and the router seems to only receive medium signal strength (2 bars) regardless of positioning in my flat. Any advice or suggestions to either improve signal reception or internet speed.

Would an antenna or receiver for LTE / 5g help? Can I even connect this to the provided router (askey)? 

I just signed a 2 year contract and do not want to be stuck with this for 2 years. I also work from home so reliability is important.

Thanks!

 

o2_Giulia, 10.01.2023, 08:57: moved from Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie to English O₂ Community: Mobile

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Lösung von blablup 9 January 2023, 14:56

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9 Antworten

B
Rang
Benutzerebene 7
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I also work from home so reliability is important.

Then why haven't you ordered a DSL, cable or fibre connection?

The o2 Homespot and the o2 Homespot 2 do not support 5G, only LTE. This does not change due to any action taken by the user. 

G
Rang

Then why is the HomeSpot advertised as 5G/ LTE is 5g and the 5g option available my the router network settings?

Due to immigration situation and hold up in paperwork it is what I was told I am eligible for. 

If 5g is not possible it would at least improve the speed/reliability provided by my LTE.

B
Rang
Benutzerebene 7
Abzeichen +1

The o2 Homespot is not advertised as 5G-capable.
If 5G settings appear in the router settings, you have probably named the wrong model designation here in the forum. Only the o2 Homespot 5G supports 5G, which is why the device is called that. You can find the model designation of your device on the type label and it is recommended that you give the type designation correctly, because that is what they are there for. 

o2 offers all o2 my Home tariffs (also via DSL/cable/fibre) either with a 24-month minimum contract term or with a 1-month minimum contract term ("Flex"). The customer has the free choice. Why you chose a 24 month Cell service contract contract is beyond me.

Tom_
Rang
Benutzerebene 7
Abzeichen +6

@graemecracker15 

can you post a screenshot of the “LTE Informationen”?

 

 

G
Rang

Hi thank you both @blablup and @Tom_ 

Correction - you are right I have the O2 HomeSpot 5G router and plan. My apologies for naming the product incorrectly. This is new to me as there is a much different process in my home country products such as homespot are not widely available. 

Well, I was never clearly made aware of the flex option while signing the contract. But, I understand that the situation is buyer-beware. I am simply trying to make the best of situation that I am currently in. 

@Tom_  see below for screenshot. 

 

Tom_
Rang
Benutzerebene 7
Abzeichen +6

@graemecracker15

your Homespot 5G is connected to the base station:

Am Fernsehturm 1, 94036 Passau  (marked with an “A”)

 

Is your Homespot right next to a window? (indoor, on a windowsill?) Can you put the Homespot, to another position? Perhaps in a window, that points more to the north? (“B”)

 

(and as you can see on the map: 5G is currently not available in Passau)

G
Rang

@Tom_ thanks! I have tried this and there is been a slight boost in stability but not real change in Signal reception and upload/download speeds. There is no more sudden dropping at the very least. 

It may have to do with the age of my house itself and construction materials. 

Do you know of any compatible antennas or boosters I can use wth Homespot 5G router to boost the LTE reception.
 

I believe a stronger signal reception to by the router will likely improve my internet speeds

​​​​​​​Thanks again

B
Rang
Benutzerebene 7
Abzeichen +1

As far as I know, the o2 Homespot 5G does not have any connection options for external antennas. So I don't see how you would want to connect an external antenna to the o2 Homespot 5G. 

o2_Matea
Benutzerebene 7

Hey @graemecracker15 ,
great that you found our community and could share your case.
Also thanks for the support by blablup and Tom_, 
Well as blablup already answered: As far as I know, the o2 Homespot 5G does not have any connection options for external antennas. So I don't see how you would want to connect an external antenna to the o2 Homespot 5G. 

It may have to do with the age of my house itself and construction materials.

If you suspect the construction and materials of your house, have you tried changing the floor? 
I could check the condtions for changung to an o2 my Home L Flex, o2 my Home M Flex or o2 my Home S Flex ?
Best, Matea

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