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Homespot extremely slow

Y
Rang
Benutzerebene 1

I received my Home Spot over a week ago, I installed it following the instructions given and I noticed it was extremely slow so I waited 24 hours to see if some activation was missing. Then I checked the discussions and I know I am not the only one, as you suggest I checked the network status with my address and I get a red signal saying the base tower does not work in my area.

Over a week has passed and it is still not working, how long should I wait for this service that I am paying but not using at all.

Thank you in advance. 

 

Edit by o2_Katja: Verschoben von Homespot zu Englisch

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Lösung von o2_Tobias 18 May 2021, 14:07

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8 Antworten

4
Rang
Benutzerebene 3

Please check if the SIM card is faster in the smartphone. If the SIM Card is faster in the smartphone, you need another LTE-Router because the Homespot can't use all lte frequencies O2 use. Also you can try to put the homespot outside the window. If it is faster there you need an outside antenna. Please check all directions you have. 

Y
Rang
Benutzerebene 1

Thank you for the reply. Indeed the sim works faster in the smartphone. What should I do then? When I ordered my internet plan the router was offered by a monthly fee, how can I ask O2 to change it?

 

Thank you. 

Y
Rang
Benutzerebene 1

Please check if the SIM card is faster in the smartphone. If the SIM Card is faster in the smartphone, you need another LTE-Router because the Homespot can't use all lte frequencies O2 use. Also you can try to put the homespot outside the window. If it is faster there you need an outside antenna. Please check all directions you have. 

Thank you for the reply. Indeed the sim works faster in the smartphone but not fast enough for sharing as a hot-spot to other device. What should I do then? When I ordered my internet plan the router was offered by a monthly fee, how can I ask O2 to change it?

 

Thank you 

o2_Tobias

Hi @YenniferC, 

 

nice to meet you again here in our English Community. 

 

I regret that you are not happy with the connection of your o2 HomeSpot.

As you said, you checked already our Livecheck and you found out that there is malfunction in your area. 

In this case, I would like to ask you for further patience until our technicians have solved the issue. 

 

Thanks a lot for your patience. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
Y
Rang
Benutzerebene 1

Hi @YenniferC, 

 

nice to meet you again here in our English Community. 

 

I regret that you are not happy with the connection of your o2 HomeSpot.

As you said, you checked already our Livecheck and you found out that there is malfunction in your area. 

In this case, I would like to ask you for further patience until our technicians have solved the issue. 

 

Thanks a lot for your patience. 

 

Loving greetings,

Tobias

Dear Tobias, I think morethan  3 months are patience enough to begin paying for a service that I barely use, internet does not work at all using the modem, so I've been using my phone as a modem in order to at least use the service I'm paying for. Please provide a solution ASAP, since I subscribed to this service it has not work... I should get reimbursed for the whole period as you cannot provide the service you offer.

 

Kind regards. 

o2_Tobias

Hi @YenniferC, 

I understand your worries about the malfunction of the mobile internet connection. 

Therefore, I have ordered a credit of your last 2 invoices. 

I know that this is not the solution, but I hope that I could help you a little bit with this credit. You will see the credit on your next invoice. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
Y
Rang
Benutzerebene 1

Hi @YenniferC, 

I understand your worries about the malfunction of the mobile internet connection. 

Therefore, I have ordered a credit of your last 2 invoices. 

I know that this is not the solution, but I hope that I could help you a little bit with this credit. You will see the credit on your next invoice. 

 

Loving greetings,

Tobias

 

Hello, 

After 6 months 8 still waiting for the full-service to be stablished... What should I do??? I prefer if you collect your modem and I stop paying for a service I am not able to consume as offered by you.

I have been very patient but I am still paying for a mediocre service. 

Thank you. 

o2_Tobias

Hi @YenniferC, 

thanks for coming back to our English Community. 

I regret that you are not happy with the mobile internet for your o2 HomeSpot. 

As you see in our online livecheck our technicians still work in your area. But I understand if you find the time very long. 

If you like to cancel your contract, please send us a cancellation-letter to the following address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

or by fax to 01805 571 766

Of course, you can write in English.

Here in our Community, we do not decide for early cancellations. 

 

Loving greetings,

Tobias

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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