Warum O2
Warenkorb
 Service
Frage

Homespot

I
Rang

Hi everyone!

 

So i am using this unlimited o2 homespot for a while now (about 4 month) and in the beginning i was more than satisfied with around 60-80 Mbps which was 10 times better than the dsl connection we had before. (max 5-6 Mbps). But in the last couple weeks it became extremely slow(max 15Mbps avg:8Mbps).I havent changed the location of the box or anything at all. So in the previous week i have talked to the customer support several times where  i have been told that i have to turn it off and on again than it will work again… or that they have to change the ?parameters? and after 10 min it will be good again… and this kinda bullsh’’ . They also did some kind of a test with the connection they havent found anything. oh btw my homespot is facing the closest tower in the window. Can anyone help?

Thanks :)

PS: ill attach some pics, an old speedtest from 31.01.2020

the next one was made today

and my o2 status

 

10 Antworten

o2_Tobias

Hi @imdesperate22,

 

I regret the inconveniences that you have at the moment with the connection of your homespot.

 

As we are in the middle of updating our homespot in order to solve the issues, I would like to ask you for some patience.

 

If you still have slow internet connection after the update, please come back to us here in our English community.

 

Thanks a lot for your patience.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
L
Rang

@o2_Tobias Good Night,

I have the same problem, was everything fine, and now my o2 home spot is always slow, and the third light from top to the bottom is always blinking red, the other four are blue continuous, i cant access the modem on 192.168.1.1, because says that only one user can use the WEB UI per time, but i am only using in one equipment, and still doesn’t work. 

o2_Kurt

Hello @leriscoelho ,

 

I know it sounds weird, but have tried turning it on and off again?

This resets the session and you should be able to access the Menu via IP oder http://o2.spot

 

The blinking light indicates a bad connection (Quick Guide, Page 2) , have you tried moving the device closer to a window?

 

Viele Grüße,
Kurt

Signatur :)
L
Rang

@o2_Kurt I need to do it at least one time everyday because it changes from LTE to 3GS, so i take it from the energy and put it again, it’s already close to the window, the thing is, that before the signal was norma at this same place, now started to be like this, I tried many things, change the position, factory reset, but still not solving. 

o2_Kurt

Hello @leriscoelho ,

 

one station in the area has an reported error.

It is still active, though. Would you mind sharing a screenhot of the Main Menu, so we can check the Cell-ID mentioned there?

I hope, you´ve managed to get access again!

 

Viele Grüße,

Kurt

Signatur :)
L
Rang

 

L
Rang

 

@o2_Kurt 

o2_Tobias

Hi @leriscoelho,

 

thanks for your screenshots.

 

I regret that you are not happy with the internet-connection in your area.

 

Also after solving the reported error in your area, it does not seem that the internet-connection works fine in order to use your homespot.

 

I regret that I cannot offer you a good solution in this case.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
L
Rang

@o2_Tobias, @o2_Kurt,

Its possible that O2 give me a support on a signal booster for mobile, i would like to buy and install one here so we can have better signal from O2.

 

o2_Tobias

Hi @leriscoelho,

 

thanks for your request.

 

Unfortunately, we do not offer any support in this regard as we do not sell amplifiers for mobile phone connections.

 

Of course, you can check if you find a convenient amplifier on the electronic market. But I cannot promise you that this will solve your issue. Additionally, we do not offer any support in this case.

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica