I have recently got a home spot, but when I tried to activate the sim card it says that I haven’t confirmed the SEPA direct debit (see screenshot). I immediately contacted my bank but they say that there has not been any request for a direct debit to be set up. No money has left my account. How can I fix this?
I’m struggling to call the helpline as I don’t understand the prerecorded questions that are being asked (I’m new to Germany and my German is not very good yet) and the people on the live chat won’t help me unless I log in using my phone number (which I can’t do as I have a homespot, not a mobile phone or a landline). The O2 support people on twitter suggested I tried here.
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/019dffb4-08a8-4178-9228-c3ce31407973.jpg)