High bills, I don't know why

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I agreed to a contract with o2 for an unlimited tariff for €55 per month, however, every bill since then has been over €80.

I am charged for Netflix which I did not ask for as well.

I don’t use roaming, I don’t use premium services etc. and there’s no reason I should be charged so much.

Also, on the app itself my last bills only show up to August (no bill layout for 4 months)

Edit o2_Kathi 20.12.24 Moved from the section o2 Mobilfunk: Rechnung to English o2 Community: Mobile + Title adapted for a better overview

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Moin,

Normally the invoice explains for what you pay.

What shows the invoice?

I haven’t received one for 4 months. It’s only when the automatic billing is taken out that I see that too much is taken by o2

As stated, I haven’t received one in 4 months.

You have to login to o2online.de than login with your phone number.

Thanks. I am aware of how to login to my account.

when I do log in to my account there are no invoices since 4 months.

@Sj1987 Hears for me like you have o2 TV XL with Netflix Premium Abo for 24,99 Euro booked.

Thank you, that makes sense.
I already pay Netflix directly, I’ll ask o2 to remove that “offer”.

The option has a minimum runtime of 12 Month, normally.

I did not ask for it.

@Sj1987 That was just a guess on my part. For more precise information, look in the o2 customer center or call the hotline.

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