High bills, I don't know why

Moin,

Normally the invoice explains for what you pay.

What shows the invoice?

I haven’t received one for 4 months. It’s only when the automatic billing is taken out that I see that too much is taken by o2 

Log in to your customer account. The invoices can be downloaded there.

As stated, I haven’t received one in 4 months. 

You have to login to o2online.de than login with your phone number.

Thanks. I am aware of how to login to my account. 
 

when I do log in to my account there are no invoices since 4 months. 

​@Sj1987 Hears for me like you have o2 TV XL with Netflix Premium Abo for 24,99 Euro booked.

Thank you, that makes sense. 
I already pay Netflix directly, I’ll ask o2 to remove that “offer”. 

The option has a minimum runtime of 12 Month, normally.

I did not ask for it. 

​@Sj1987 That was just a guess on my part. For more precise information, look in the o2 customer center or call the hotline. 

​​​​@Sj1987,

welcome back. 🙂

You can check the details of your invoice right here: 👉 Invoice

If you ordered a third-party-subscription which is not included in your o2 TV package (f.e. Netflix separately)  you  can get in touch with: [Netflix International BV, Stadhouderskade 55, 1072 AB Amsterdam, Niederlande, Tel: 0800 7240697, dcb_cs@netflix.com]

Thanks to all users who provided the right ideas. 

Greetings

Manga

The link only takes the invoices to August. 
 

Good morning ​@Sj1987 🙂
If you need invoices that are older than 6 months, you can do this via the annual overview or we can send you copies of the invoices for the required months by post for a fee.
Kind regards

Kathi

ok… what has this got to do with not receiving invoices from August?  
 

Good day 02 customer service,

I have a similar problem. 

I can’t understand why my bills keep going up every time. From 59.31 Euro on July 3023 to 67.97 in Sept. 2023 to 81.44 Euro in Nov. 2023, 77.97 in Aug. 2024 and now 96.06 Euro in Dec. 2024 What is happening? can someone give me an explanation please. 

Hello ​@Chuckiman 

Please Take a look to your DM... 

Why you didn't answer for a year? 

Sorry i had some personal issues that put me off and i totally for got of this.

I have looked at the last bill and it shows individual connection that i made in Dec. 2024 but the other months there is no individual connection. 

in June 2024 the bill was  67.97 €, and in July 2024 was 71.30 € and in August 2024 it move to 77.97 € and there is no individual connections. 

​@Sj1987 Have you been able to find out in the meantime what is charged more?
The lack of your invoices has nothing to do with your other post about the collection charge, does it?
Because your bills for the mobile phone contract were always issued every month. We can't trace any missing invoices.
Kind regards

Kathi

Hello ​@Chuckiman 🙂
I understand that you are wondering about higher bills every month. I have just had a closer look in the customer account that is linked to your Community account. I can now see an increased bill from the month of December. The previous months had the same bill amount. Do you have any other contracts with us with a different customer number?
Regarding the current bill: You can see the additional connection costs incurred in the itemized bill.
Kind regards, Kathi

Hello @ o2_Kathi

Thanks for your response,

Yes I am having two contract with 02.

One is my mobile contract and the other is Home internet contract.

Hello ​@o2_Kathi,

If you take a look at the billing you can see that there are months that the amount changes.

20.07.2023 = 59,31 €  Three months  is 67,97 € then 20.11.2023 = 81,44 € then  20.12.2023 is 76,95 € the next month  19.01.2024 it is 67,97 € for six months again it changes to 71,30 € and then to 77,97 € the next four months. Its only in December that i have made a call to another country in the EU. I have a flat rate contract so i can not understand why the monthly bills keeps on changing. 

Hello ​@Chuckiman ,

We do not have access to itemized bills before December 2024.
As an itemized bill is only stored here from the billing month onwards.
An invoice complaint must always be made within 8 weeks of receipt of the invoice.

We are therefore unable to say what connections led to an increased bill in the other months.
You can see for yourself how the connections of the last two bills are made up in the itemized bill.

Please also note that one of your discounts for the landline contract has already expired on 04.07.2024
and is therefore no longer included in the invoices.

Best regards,
Maria

​@o2_Maria Thank you for your time.

I understand it’s a problem that can’t be resolved. 

This month January 2025 it’s 84,04 € compared to November 2024 which was 77,97 € and no individual connections are recorded. 

Thanks once more for trying to help.

Best wishes to you.