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High Bills

  • September 13, 2021
  • 7 Antworten
  • 48 Aufrufe
L
Besucher:in

Hello O2!

 

I,m travel since April and my mobile were plain mode, and my bills on the July and August is high!

can you please can help to found out how i got that high phone bills ?

Best regards

Luz

 

Edit by o2_Katja: Moved to our English Community

Lösung von o2_Lars

Hello @Lundmark and welcome to our o2 community :-)

If a bill is higher than usual you should normally find an explanation for it on the monthly invoice. It may have to do with mobile connections, another possibility is that time limited rebates ended and hence the monthly amount to be payed increased.

Were you already able to have a look at the invoice, for example by using our Mein o2 app on your smartphone? :-)

Regards,

Lars

 

7 Antworten

o2_Lars
  • o2_LarsModerator
  • Moderator
  • Lösung
  • September 15, 2021

Hello @Lundmark and welcome to our o2 community :-)

If a bill is higher than usual you should normally find an explanation for it on the monthly invoice. It may have to do with mobile connections, another possibility is that time limited rebates ended and hence the monthly amount to be payed increased.

Were you already able to have a look at the invoice, for example by using our Mein o2 app on your smartphone? :-)

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
L
Besucher:in
  • Lundmark
  • Autor
  • Besucher:in
  • September 30, 2021

Thanks to answer, but my mobile were on Airplane mode!

I would like to have assistance in English by email, can you please write down the email address ? 

Regards,

Lundmark

 
bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • September 30, 2021

o2 does not provide support via Email. If you feel the invoices are incorrect you need to submit an objection in writing within 8 weeks of the invoice date. What were you charged for? Data or telephone calls? Were you outside the EU?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • October 1, 2021

    @Lundmark If you need assistance over voice than call the English speaking hotline from o2.

     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
      o2_Lars
      • o2_LarsModerator
      • Moderator
      • October 1, 2021

      Hello @Lundmark,

      if your mobile phone was in airplane mode for the whole time then there are a number of other possibilities like the already mentioned discounts that have ended. Were you already in touch with our customer service and were your questions answered? :-)

      Regards,

      Lars

      ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
      L
      Besucher:in
      • Lundmark
      • Autor
      • Besucher:in
      • October 12, 2021

      o2 does not provide support via Email. If you feel the invoices are incorrect you need to submit an objection in writing within 8 weeks of the invoice date. What were you charged for? Data or telephone calls? Were you outside the EU?

      Thanks very much for the answer!

      How i submit an objection in writing of the invoice date?

      Im in South America,

      o2_Manga
      • o2_MangaModeratorin
      • October 15, 2021

      @Lundmark 

      you will find the information right here

      www.o2.de/kontakt

      Don’t you have a login to Meino2?

      If you logout our community and sign in for “Meino2” you can check your itemized bill right there. You will find all details concerning the connections you probably made.

      Greetings

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