Hello O2!
I,m travel since April and my mobile were plain mode, and my bills on the July and August is high!
can you please can help to found out how i got that high phone bills ?
Best regards
Luz
Edit by o2_Katja: Moved to our English Community
Lösung von o2_Lars
Zur Antwort springen
Hello
If a bill is higher than usual you should normally find an explanation for it on the monthly invoice. It may have to do with mobile connections, another possibility is that time limited rebates ended and hence the monthly amount to be payed increased.
Were you already able to have a look at the invoice, for example by using our Mein o2 app on your smartphone? :-)
Regards,
Lars
Thanks to answer, but my mobile were on Airplane mode!
I would like to have assistance in English by email, can you please write down the email address ?
Regards,
Lundmark
+7
o2 does not provide support via Email. If you feel the invoices are incorrect you need to submit an objection in writing within 8 weeks of the invoice date. What were you charged for? Data or telephone calls? Were you outside the EU?
+5
Hello
if your mobile phone was in airplane mode for the whole time then there are a number of other possibilities like the already mentioned discounts that have ended. Were you already in touch with our customer service and were your questions answered? :-)
Regards,
Lars
o2 does not provide support via Email. If you feel the invoices are incorrect you need to submit an objection in writing within 8 weeks of the invoice date. What were you charged for? Data or telephone calls? Were you outside the EU?
Thanks very much for the answer!
How i submit an objection in writing of the invoice date?
Im in South America,
you will find the information right here
Don’t you have a login to Meino2?
If you logout our community and sign in for “Meino2” you can check your itemized bill right there. You will find all details concerning the connections you probably made.
Greetings
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
