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Im trying to register my prepaid sim. On the 1st step sim karten nummer is ok. But on the 2nd step the phone nummer shows unknown phone nummer. Any suggestion on how to register. Thank you

Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile. 14.08.

Hello @Paopaogwapo ,

welcome to the o2 Community 💙.

The message concerning unknown phone number comes up after you enter the number that you received along with the simcard? Or does this happen immediately upon reaching the second step?

 

Kind regards, Sven


This happen on the second step when i type my number and submit. Is there any way to register my number? I need to top up for my data because it is already low. Thank you


Dear @Paopaogwapo ,

did you use Videoident to activate your prepaid card or did you call the hotline?

Kind regards,

Andrea

 


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