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Haven’t received phone but DHL says delivered


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I’ve been home all day waiting for the iPhone 13 to be delivered by DHL. I used the live tracking feature until the app said the delivery guy was 2 stops from me. A few moments later it said package delivered and had my name as recipient. I quickly ran outside but found no delivery person. When I called DHL with the tracking number I was told the delivery guy signed with his own signature. What do I do? I’m very disappointed.

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Lösung von richard_degh 4 July 2022, 14:08

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You have to inform the O2 Hotline that you didn’t received the parcel.

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Alright. Thanks 

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Hi @richard_degh thanks for your post.
Have you allready received your ordered smartphone in the meantime? Were the customer support able to help you? Or do you still need any support?
Thanks to schluej fr your help here in the thread 💙

kindly regards
Michael

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@o2_Micha DHL got back to me today, but not with any helpful response. 
I did, however, receive the device later that night. Someone from the neighborhood, not a direct neighbor came to drop it at my door. I know this because I saw her through the window. Good person! DHL guy drops my package at a wrong address and then goes ahead to write my name that I received it. Unbelievable!

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@richard_degh oh dear, what an adventure. Good to read that you have received the phone. Hope it works fine  😊
Normaly the delivery went good but sometimes…. Good that your neighborhood is better than the delivery service.
If you have any further requests. you´re welcome.

kindly regards
Michael
 

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@o2_Micha all good. Thank you.

Hi @richard_degh ,

 

great 😊 Have a nice weekend!

Best regards,
Kurt

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Thanks. For you too!

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