Hello @wahabhanif3021, welcome to our o2 community :-)

If you recieve the information that a delivery was succesful but you did it not get yourself in most cases it means that it has been delivered to a neighbour. Did you maybe have alook in your postal mailbox? Often you will find further information where the delivery has been made.

If you still can neither find a neighbour that accepted the delivery nor the package itself I strongly recommend to get in touch with our customer service so we can have a look into this. :-)

Regards,

Lars

Hello Lars,

I am sorry but I did not received any thing in my mailbox. And I did not receive my order. But on tracking of DHL It shows order was delivered successfully. I don’t know what I have to do now Please help me out in this case.

Regards,

Abdul Wahab Hanif.

Hello @wahabhanif3021,

as far as I can see you seem to altready have been in touch with our customer service. You should recieve further information via postal mail within a few days.

Regards,

Lars

Hello,

I received Invoice of my order but still I didn’t received my order. My order No is W********110 Please help me in this case. I already complained to you last week.

Regards,

Abdul Wahab Hanif    

o2_Jelena: Edited order number for data security reasons

Hi @wahabhanif3021, 

I regret that something went wrong with the delivery of your Apple Air Pods Pro. 

I have informed our delivery department now that the Apple Air Pods Pro did not arrive at your contact address, nor that your neighbors received your package. 

You will soon receive further information in written form from our delivery department. Therefore, please make sure that your e-mail-address is correct at “Mein o2” and that your name is indicated on your letter box. 

Loving greetings,

Tobias

Hi @wahabhanif3021, 

I just wanted to ask again if everything is now clarified with the APPLE AIR PODS PRO?

If you still need any support, just come back to our English Community. 

Loving greetings,

Tobias

Hi Tobias,

I received my APPLE AIR PODS PRO from my neighbor. But i have an other problem regarding my account in O2login. After login my account when i click on My Data for checking my installment plan. it will take me on this site. (https://hilfe.o2online.de/) please solve my issue so i can check my installment Plan.

Regards,

Abdul wahab hanif

Hi @wahabhanif3021, 

nice that you received at last still your Apple Air Pods Pro. 

In order to see your installment-plan, you first of all need to register at “Mein o2”. Please use this link: Registration at "Mein o2" with o2 My Handy-contract

You find the order-number (Vertrags-Nummer) on your invoice that you received by letter at the beginning of your contract. 

You find also further information in this article: 

I hope this information is helpful for you. 

Loving greetings,

Tobias