Good afternoon. How can I restore a check?

Hey @mike1989 and welcome to the o2 community. 

Could you give me a favour and discribe your question in detail?

Have a nice day, Tatjana

Hey @mike1989, 

thanks for the quik answer. 

I have an other question to you: Do you want to update the software of your iPhone or witch uupdate do you mean?

Best regards, Tatjana

Hey @mike1989, 

do you mean the PIN-Code? Please take a look here. 

Best regards, Tatjana

Do you mean the plan of the rates for your iPhone?

You don’t mean a check, I think you mean an invoice. The invoice for your smartphone, right?

@o2_Tatjana

Ich denke er benötigt einfach eine Rechnungskopie für das Handy um sich als Besitzer des Geräts zu legitimieren. Warum ist mir allerdings auch nicht ganz klar.

Again, not a check, but an invoice. I am sure Tatjana will be able to order a duplicate invoice for you.

And what should I pay for? For the paper ??? You must do this for free.

Hey @mike1989, 

@bs0 is completely right. It is a service you get from us. You got the original invoice, when you signed the contract. The result is, when ee send you a duplicate, it create costs to us. 

Tell me if I should send you the duplicate. 

Kind regards, Tatjana

And how do I pay?