Good afternoon. How can I restore a check?

Hey @mike1989 and welcome to the o2 community. 

Could you give me a favour and discribe your question in detail?

Have a nice day, Tatjana

Good afternoon. I bought a phone from you. Iphone. I wanted to update it but it was blocked. To unlock Apple asks for a sales receipt, and I threw it away

Hey @mike1989, 

thanks for the quik answer. 

I have an other question to you: Do you want to update the software of your iPhone or witch uupdate do you mean?

Best regards, Tatjana

He blocked me. And to unlock, I need a purchase receipt. I threw it away

Hey @mike1989, 

do you mean the PIN-Code? Please take a look here. 

Best regards, Tatjana

I need to restore the check for payment by phone. That I would show it in APPLE

Do you mean the plan of the rates for your iPhone?

I need to duplicate a check about buying your phone

You don’t mean a check, I think you mean an invoice. The invoice for your smartphone, right?

@o2_Tatjana

Ich denke er benötigt einfach eine Rechnungskopie für das Handy um sich als Besitzer des Geräts zu legitimieren. Warum ist mir allerdings auch nicht ganz klar.

Yes, the check that I bought a phone from you and did not steal

Again, not a check, but an invoice. I am sure Tatjana will be able to order a duplicate invoice for you.

Now I got it. Thanks @bs0.

@mike1989 we could send you a duplicate invoice. It costs 2 EUR. It is okay for you?

And what should I pay for? For the paper ??? You must do this for free.

Why should this service be free?(??) A duplicate invoice used to cost 9.99 so you can be thankful it is now much cheaper. If you don’t want to pay that’s fine, but then you won’t get the copy you seem to need.

Hey @mike1989, 

@bs0 is completely right. It is a service you get from us. You got the original invoice, when you signed the contract. The result is, when ee send you a duplicate, it create costs to us. 

Tell me if I should send you the duplicate. 

Kind regards, Tatjana

Hey @mike1989, 

had you made a decision? If you want to, I could send you the duplicte of the invoice, but it costs 2 EUR. 

Kind regards, Tatjana

And how do I pay?

Hi @mike1989,

it would simply be added to your upcoming bill.
I have sent you a private message from our @o2_Support account in order to ask for a few details regarding your contract so that we can find you in our data system and send the invoice to you.

Best regards,
Jan.