You are gonna (sic) call a lawyer? Before you waste time and money, the first thing you should do is send in a formal complaint by registered post. No point paying a lawyer to do that for you!(!!!!!!)

Alternatively you could explain your problem here and maybe someone can help you resolve the issue.

Hello @anlb,

thank you for your message and welcome to our o2 community. 

In order for us to help you with your issue, please tell us exactly what we can do for you. 

Did you managed to get in contact with our customer support and resolve your issue? 

Best regards,

Irma 

My thoughts are if customer  are going to complain here at the very least  they should provide Full  information including the circumstances behind the problem . Threats of going to the judge is counter productive. It solves nothing and only caused the customer to incur very high costs. 

It’s more productive to post here.

You  should have provided full information  not  simply say the bill has gone up massively.

You should have proved information on the contract. Examples

Date started.

The type of tariff  for example “O2 my Home M”

Examples of previous invoices amounts

Any changes made to your tariff or contract. 

The number of SIM card attached the the account.

Any new sim cards ordered during the time. and so on…..

You  should mention if you have ordered any extras to the contract such as Roaming,  O2 TV,  Extra SIM cards or if you have allowed 3rd party provides to request money form your account.

Information is the key to solve problems.

Hi @anlb, 

@o2_Irma already asked you for some further details. Until now, we did not receive any response from you. 

Did you already check your invoices at “Mein o2” in the following link: recent invoice Certainly, you already find the reason there for your higher amount. Please have a look into your individual connections (EVN) as well. 

Please note that we do not offer here to our customers any e-mail-support. But, of course, our English Community is always there for you to answer any questions. 

Loving greetings,

Tobias