Hello @Moustafa Attia,

welcome to our o2 community

I am very sorry that there seems to have been a problem when concluding a contract in an o2 shop. For better understanding: did you only sign one contract? Have you received any documentation on the three (?) contracts?

It is true that the Distance Selling Act (Fernabsatzgesetz) with the 14-day cancellation period does not apply when concluding a contract with a dealer in a shop.

If you need further support with your request, we will be happy to contact you via private message to exchange data. If you agree to this, please let us know again.

Best regards

Giulia

Hi @o2_Giulia ,

Thanks for prompt reply.

Yes, I have a paper contract now, only got it after I signed.

I would be pleased if you send me private so that I can share the contract & any needed legal details.

Looking forward your reply.

Moustafa

Hi @o2_Giulia ,

I can notice no one contacted me yet, when is it estimated that I get support for this matter?

Hello @Moustafa Attia,

thank you for your messages.
Sorry for the late feedback. Unfortunately, we are not a real-time support in the forum. Depending on how many questions there are, it can sometimes take a little longer until we have worked through everything.

In order to have a look at your data and to see what exactly has been completed, I would like to ask you to reply to my private message, which I will send you in the next few minutes from our collective account @o2_Support.
You can access your forum mailbox here: Click.
Please send us your full name and your 4-digit personal customer code. This is included in your contract documents. If this is not available, you can alternatively send your full address and date of birth for verification. But as I said - please send everything by private message only, as this is a public forum.

Kind regards
Jessica

Hello @Moustafa Attia,

I have answered your private message. Please contact us again here if you have any further questions.

Best regards

Giulia

Hi there,

Thanks a lot Giulia & Jessica for support. Looking forward next happy news ^_^

Hi @o2_Giulia ,

It’s been around 25 days since we last contacted & I can still see active SIM contracts in my account.

Are there any news about the contract cancellation? Would be great if you can pass a formal tracking number for my request.

Best regards,

Moustafa

Hello @Moustafa Attia,

our colleagues in the complaints department sent you a letter yesterday. Please let us know if you have further questions when you have received it.

Best regards

Giulia