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esim ordered over a week ago - not arrived yet

  • June 23, 2022
  • 3 Antworten
  • 42 Aufrufe
A
Besucher:in

I ordered an esim on 14 June and it hasn’t arrived yet.  Is it normal for it to take this long?

Lösung von o2_Kurt

Hallo @achikts ,

 

the eSIM is ready for activation. If that option doesn’t show up in your “Mein o2” Portaö, we can also cancel this eSIM switch so you can start a new one.

Best regards,
Kurt

    3 Antworten

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • Lösung
    • June 25, 2022

    Hallo @achikts ,

     

    the eSIM is ready for activation. If that option doesn’t show up in your “Mein o2” Portaö, we can also cancel this eSIM switch so you can start a new one.

    Best regards,
    Kurt

    Signatur :)
    A
    Besucher:in
    • achikts
    • Autor
    • Besucher:in
    • June 25, 2022

    Hello @o2_Kurt,

     

    I must have misread the instructions and was expecting the activation code to arrive by post, which is what I did in the past.  I see the activation instructions now and the link to activate it.

     

    Thank you for the information.

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • June 26, 2022

    Hi @achikts ,

     

    thanks for your reply! Glad to hear you’re good to go 😊 Have a nice sunday evening!

    Best regards,
    Kurt

    Signatur :)
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