eSim installation failed, online konto locked - help!

Dear o2,

I am long time o2 customer - actually since beginning of o2 in Germany. Yesterday I have got a new iPhone and ordered Ersatz-eSIM. I tried to install it on a new phone and it was marked as successful but was not actually installed. Unfortunately this action deactivated my eSIM on old iPhone. In panic I messed up password when logging to my O2 app and locked my online account.

So now I have a situation with no way to solve by myself:

1. No eSim active on both old and new iPhones
2. Locked O2 online account - I cannot change password as I cannot get any SMS
3. O2 online account is still locked after 24 hours.
4. Without access to O2 account I cannot order new eSIM
5. I cannot activate it anyway as I cannot receive any SMS….

I talked to Hotline yesterday twice and was told:

• “wait 2-3 hours for activation” - did not work
• “wait 24 hours for online account unlock” - did not work either.

I have a long planned trip on Monday and cannot do that without working phone…

If some good soul from O2 could help me I would be very thankful!

Best regards