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English Speaking Help

G
Rang

I am trying to get in touch with someone that speaks english at customer service and I was left on hold for 30 minutes and then the service hung up on me.

 

In store rep Salvatore in Landstuhl use to be so very helpful, but now all he does is take his personal calls and talk for 5 more minutes while you are the only customer to walk into the store. 

 

I mistakenly forgot to put the reference number on my bill pay from my banking account and I am trying to get that credited to the correct account. There is no way to do it online and there is no one that is able to help me. If I do not hear anything back in a by tomorrow I will have my bank retract the deposit.

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Lösung von o2_Tobias 14 April 2021, 19:58

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8 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

The bank cannot reverse a transfer. You actually need to speak to the billing department about this so you will probably have to call again tomorrow. If I remember correctly, you can speak to someone in English between 11am and 3pm.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Kurt

Hi @Gigi2.0 ,

 

have you managed to get in touch with my co-workers?

If not, please let us know here so we can switch to personal messages in order to exchange data.

 

The Hotline or the chat may still be the better option, since our answers tend to take a while at the moment.

 

Viele Grüße,
Kurt

Signatur :)
G
Rang

Hi Kurt, 

Jessi has been helping me via private message. However I provided all the information needed to fix the issue a few days ago and haven't heard back yet or seen any changes to my account.

 

 

o2_Tobias

Hi @Gigi2.0, 

 

thanks for your notice  in our English Community here. 

 

As @o2_Jessica is some days absent now, I step in for her to help you with your transfer. 

 

I have just sent a private message to you at @o2_Support. Our invoice department will check everything for you and hopefully find your transfer. 

 

Please have some days of patience. 

 

As soon as we will get a response, we will inform you. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
AMIT
Rang

Hello,

I need also English customer assistance. I've been an O2 customer since 2018. I am moving out from my old apartment to a new one. I already change the address in the O2 portal.

But, now, I need an appointment to set up o2 connection at the new address. Please help me in this regard.

Also, I need to know my offer and tariff, also want to discuss changing my tariff plan. But, I need English customer service. 

I really appreciate your help in advance

Regards

Biswajit

G
Rang

Hi @Gigi2.0, 

 

thanks for your notice  in our English Community here. 

 

As @o2_Jessica is some days absent now, I step in for her to help you with your transfer. 

 

I have just sent a private message to you at @o2_Support. Our invoice department will check everything for you and hopefully find your transfer. 

 

Please have some days of patience. 

 

As soon as we will get a response, we will inform you. 

 

Loving greetings,

Tobias

 

 

HI Tobias,

 

It has been more than 6 days and I had no idea Jessi was away for a few days. Thank you for stepping in. The only reason for me being concerned is because the bill is past due. I do not want any other late fees or service interruptions. 

 

My account is still showing past due for an issue I have been trying to sort out since March 19, 2021. I have a question of what happens when O2 receives a payment with the incorrect destination that would take them so long to correct an issue.

 

I appreciate your helpfulness,

 

Gigi2.0

o2_Matze

@AMIT In case you need further Info please get back to us in your previous posting. 

Best Regards Matze 

https://g.o2.de/wcr
o2_Tobias

Hi @Gigi2.0, 

 

thanks for your patience. 

 

Meanwhile we already found your transferred amount and corrected it. Please have a look under @o2_Support. 

 

I hope everything is now clarified. If you have any further question, just let us know. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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