Hello,
on Saturday 01 Jan 2020 I topped up 20 Euros on my O2 account and bought the Prepaid Data Pack XL. I received all the SMSs confirming the transaction and activation. Yet I have no data available. The system has my purchase history but say I have no data available.
How can I get any help? Nobody at the Physical stores can do anything. They asked me twice to go to the Hotline and I was treated really bad by the Hotline as I cannot speak proper German to explain all of this.
Thanks in advance.