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Hi,

 

I tried to contact O2 in fb chat but the only answer I got was LG and her name. So I come here for solution.

 

I ordered an O2 My Home M sim and 5G router to the address that I am currently living in. But I will be using the service for my new apartment. I read that the simcard is locked to a fix address. I havent activated the simcard and will activate in my new address. Will it be enough or do I need to call O2 and tell them to change the address? Since it cost 20 euro to change the address and I read it too late that the address is locked.

 

Hopefully i can get answers here. Thank you very much in advance.

 

Sincerely,

a worried customer

 

edit o2_Manga: verschoben zu Englisch Mobile

 

Hi @Niwbe ,

 

have you managed to get in contact with us on facebook?

We’d need to switch to personal messages in order to exchange the necessary data.

Please let us know here, if the check and set-up of the new adress is still needed.

 

Best regards,

Kurt

 

Hi @o2_Kurt 

 

thank you very much. I called and asked and the problem was solved . 

 

Thank you once again

 

Niwbe

Hi @Niwbe,

 

that’s great, thank you for the info. :blush:

If there are issues with your tariff or hardware in the future, please let us know.

 

Best regards,

Michi

 

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