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Emergency! Mobile phone not delivered after 3 weeks

  • November 8, 2023
  • 4 Antworten
  • 41 Aufrufe
N
Besucher:in

I have order bundled contract with iPhone 15 pro max 3 weeks back, at that time it was assured that will be delivered in 3 weeks. It has already been 3 weeks and the order status is always in backlog. Whenever I call the customer care they said the device is available in the warehouse but they don't know why the logistics team hasn't been shipped and they would call/write a ticket to them that it will be shipped in the next two days but this is the same story repeated every couple of days. I have an upcoming long vacation and work abroad in a week and I don't want to miss out on the device, and if so there is no point in tying up to the fixed contract for 2 years for sim.

Please help!

4 Antworten

o2_Steffen
  • o2_SteffenTeam
  • Team
  • November 9, 2023

Hello and welcome to the community @nwrbckdwn.💙

Would you please let us know which iPhone 15 Pro Max model you ordered exactly, gigabyte & color please.

Thank you

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
N
Besucher:in
  • nwrbckdwn
  • Autor
  • Besucher:in
  • November 9, 2023

@o2_Steffen It is 256GB , Black

N
Besucher:in
  • nwrbckdwn
  • Autor
  • Besucher:in
  • November 10, 2023

@o2_Steffen Any update here, if I am not going to get the device in the next couple of days, there is no reason for me to stay in a fixed contract for 2 years, I would like to cancel the complete bundle. Please help me.

o2_Cora
  • o2_CoraTeam
  • November 23, 2023

Hello @nwrbckdwn,  

understandable that you wanted to receive the device before your vacation has started. I'm sorry that your order was so unfortunate.

Now that some time has passed, have you received your iPhone in the meantime? And if so, does everything work?

Please let us know. 

Best regards 
Cora
 

 

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