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Hi team,

I would like to know if it’s possible to downgrade my tariff now. I am an O2 customer since 2020. Last year when I wanted more data, the o2 dealer tricked me into getting a new sim instead and port my number so I get to keep my number. I completed more than 2 years already then but he terminated the old contract and I had to start the minimum term 24 months again. I think it’s almost 1 and a half years now and I do not want this much data and would like a cheaper plan, something like 10-20 gb for 15€. Note: I also have another O2 contract for my home wifi (Homespot) as well as a Handy contract. I cannot afford 25€ per month for my mobile data and I do not use it much. Please advise. 
Edit o2_Bianca 30.01.24 12:11Uhr: Moved from Mobilfunk Vertrag & Tarife to English o2 Community mobile

Hello @inksplanet,

welcome to our o2 Community 😀

We would be happy to make you an offer for a tariff change. Please note that processing here via the community can take a few days.

We will send you your offer by email, so please check whether you have provided us with a valid email address. You can then examine the offer for a few days and, if you like it, accept it directly via a link in the email.

Please note that any discounts are only possible if the contract is extended by 24 months.

If you have any further questions, please let us know

Best regards

Giulia

Hi, I did not receive the email. Could you send again?

Hello @inksplanet ,

as these offers are always somewhat time sensitive we can’t just send that offer out again. But we’ll happily take another look at what we can offer you currently. I assume this is for the contract that ends on -428?

 

Kind regards, Sven

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