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So i ordered double accidentally. I ordered the iphone 16 pro max over the hotline and they told me i dont need to pay (subject to approval) and i will retain my sim but subject to extension of contract. The operator told me that they will contact me again if i need to pay something. The order went through. Then after a few days i received an email that i need to pay 180€ something for the phone and i will receive a new sim card. I paid it thinking it was my previous order. But i saw in mein o2 app that i got double orders. I called the hotline again and said they cant cancel it, i just dont have to accept the phone when it comes. They are sending the second one, and chose in DHL to refuse acceptance. My question is, will they refund me my money or just consider it a payment for my first order? Why do i have to pay the connection fee of 39.99 for my sim when im already a customer for almost 4 years? 

edit o2_Gerrit 04.10.2024 moved to English O₂ Community: Mobile

Moin Moin,

yes U will get back the money for the Phone you send back.

Pleas send a Widerruf for the second order to O2 Please use the email Adresse from the Widerrufsbelehrung!

https://static2.o9.de/resource/blob/6952/ec5cb4a77e1a2abd0becb3187223399d/agb-widerrufsbelehrung-mobilfunk-privatkunden-download-data.pdf

If you don’t send a Widerruf for the second contract you will have a second (third) mobile contract for 24 Months!

U have to pay a connection fee because you made a new contract! 

If you don’t want to have a 2nd contract you have to cancel the old contract!

Hello @Ez Mil,

could you already send us a cancellation of the sencon mobile contract to our e-mail address widerruf@cc.o2online.de as schluej wrote in his answer?

Yes, a new contract comes with a one time connection fee of 39,99 €.

Best Regards,

Gerrit

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