Hello @Yeboah,

welcome to our o2 Community

Basically, you can order a new cell phone from us at any time. If you extend your SIM-contract by 24 months, you will receive a discount on your tariff for the purchase of a mobile phone. Let us know if you want us to make you an offer. Have you already chosen a new mobile phone?

Best regards

Giulia

Hello Giulia thanks for your answer I have extended my sim contract by 24 month also I have paid for the bill for the new phone but I haven’t heard anything again this is my Oder number WSHWXXXXX

Edit o2_Giulia: personal data deleted.

WSHxxxxxxxxxx



Edit: 02_Micha, 12.05.2022

Hi @Yeboah please do not write personal data in a public community ;)

When do you have extendet your contract for further 24 month and which smartphones have you choosen at your order?

kindly regards
Michael

I ordered iPhone 13 please  

I extended my contract yesterday and I have received message that my contract has been activate 

@Yeboah  all right, the confirmation will send to you within 48h, sometimes it will arrive immediately, sometimes it need the time. 
You should receive it during this day 

yours 
Michael

Alright thank you 

Hi @Yeboah ,

feel free to contact us again if any other questions come up! 

Have a nice weekend 

Best regards,
Kurt