Hello @tashiko ,

welcome to the o2 Community .

I’ve checked and on our end there is no sign of any transaction recently and the prepaid number that is connected with your account shows nothing about a failed debit. You do currently have a positive balance as well. This was supposed to be an automatic debit or did you transfer money to us?

Kind regards, Sven

Hi, Sven! I think either in October or November I used the option « einmalige schnellaufladung » and the amount was supposed to be automatically withdrawn from my bank account. Later I received a message that O2 failed to get access to it so the transaction failed.I thought if I just transfer the money to my account some part of it will be withdrawn later to pay off the debt but it didn’t happen. I am very confused now. Could please check again if I don’t have any issues with my account?

I am moving back to my country this summer and would like to make sure i don’t have any debt to O2 before terminating the contract. 
 

Also, how can I end the contract if I can’t travel to Germany to do that in person? Do I send an email?

thank you for your time and consideration!:)

 Hi @tashiko, It's great that you inquire so carefully.

In October I found an entry saying that topping up by direct debit was not possible due to a technical error. I think it was this one-time mistake you wrote about. Everything else looks good in your contract.

A cancellation with prepaid is not really necessary but you can send it to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

You can also send your cancellation using this link → Kündigung Online

If you still have credit on the card, you can have it paid out at the same time.

Kidn regards, Ines.

Ok I see. Thanks a lot, Ines!