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Direct Debit Failed

  • March 6, 2024
  • 4 Antworten
  • 122 Aufrufe
T
Besucher:in

Hello! I had an issue with my bank account, as a result some of the top-ups couldn’t be withdrawn from it. So, there is a certain amount I owe to O2. Could you please let me know the amount of the debt and how to pay it off? Thank you! 

p.s. it’s a prepaid connection 

Lösung von o2_Ines

 Hi @tashiko, It's great that you inquire so carefully. 😃

In October I found an entry saying that topping up by direct debit was not possible due to a technical error. I think it was this one-time mistake you wrote about. Everything else looks good in your contract.

A cancellation with prepaid is not really necessary but you can send it to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

You can also send your cancellation using this link → Kündigung Online

If you still have credit on the card, you can have it paid out at the same time.

Kidn regards, Ines.

    4 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • March 7, 2024

    Hello @tashiko ,

    welcome to the o2 Community 💙.

    I’ve checked and on our end there is no sign of any transaction recently and the prepaid number that is connected with your account shows nothing about a failed debit. You do currently have a positive balance as well. This was supposed to be an automatic debit or did you transfer money to us?

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    T
    Besucher:in
    • tashiko
    • Autor
    • Besucher:in
    • March 7, 2024

    Hi, Sven! I think either in October or November I used the option « einmalige schnellaufladung » and the amount was supposed to be automatically withdrawn from my bank account. Later I received a message that O2 failed to get access to it so the transaction failed.I thought if I just transfer the money to my account some part of it will be withdrawn later to pay off the debt but it didn’t happen. I am very confused now. Could please check again if I don’t have any issues with my account?

    I am moving back to my country this summer and would like to make sure i don’t have any debt to O2 before terminating the contract. 
     

    Also, how can I end the contract if I can’t travel to Germany to do that in person? Do I send an email?

    thank you for your time and consideration!:)

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • Lösung
    • March 9, 2024

     Hi @tashiko, It's great that you inquire so carefully. 😃

    In October I found an entry saying that topping up by direct debit was not possible due to a technical error. I think it was this one-time mistake you wrote about. Everything else looks good in your contract.

    A cancellation with prepaid is not really necessary but you can send it to:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    You can also send your cancellation using this link → Kündigung Online

    If you still have credit on the card, you can have it paid out at the same time.

    Kidn regards, Ines.

    T
    T
    Besucher:in
    • tashiko
    • Autor
    • Besucher:in
    • March 9, 2024

     Hi @tashiko, It's great that you inquire so carefully. 😃

    In October I found an entry saying that topping up by direct debit was not possible due to a technical error. I think it was this one-time mistake you wrote about. Everything else looks good in your contract.

    A cancellation with prepaid is not really necessary but you can send it to:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    You can also send your cancellation using this link → Kündigung Online

    If you still have credit on the card, you can have it paid out at the same time.

    Kidn regards, Ines.

    Ok I see. Thanks a lot, Ines! 

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