Hello! I had an issue with my bank account, as a result some of the top-ups couldn’t be withdrawn from it. So, there is a certain amount I owe to O2. Could you please let me know the amount of the debt and how to pay it off? Thank you!
p.s. it’s a prepaid connection
Lösung von o2_Ines
Zur Antwort springen
Hello
welcome to the o2 Community 💙.
I’ve checked and on our end there is no sign of any transaction recently and the prepaid number that is connected with your account shows nothing about a failed debit. You do currently have a positive balance as well. This was supposed to be an automatic debit or did you transfer money to us?
Kind regards, Sven
Hi, Sven! I think either in October or November I used the option « einmalige schnellaufladung » and the amount was supposed to be automatically withdrawn from my bank account. Later I received a message that O2 failed to get access to it so the transaction failed.I thought if I just transfer the money to my account some part of it will be withdrawn later to pay off the debt but it didn’t happen. I am very confused now. Could please check again if I don’t have any issues with my account?
I am moving back to my country this summer and would like to make sure i don’t have any debt to O2 before terminating the contract.
Also, how can I end the contract if I can’t travel to Germany to do that in person? Do I send an email?
thank you for your time and consideration!:)
Hi
In October I found an entry saying that topping up by direct debit was not possible due to a technical error. I think it was this one-time mistake you wrote about. Everything else looks good in your contract.
A cancellation with prepaid is not really necessary but you can send it to:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
You can also send your cancellation using this link → Kündigung Online
If you still have credit on the card, you can have it paid out at the same time.
Kidn regards, Ines.
Hi
In October I found an entry saying that topping up by direct debit was not possible due to a technical error. I think it was this one-time mistake you wrote about. Everything else looks good in your contract.
A cancellation with prepaid is not really necessary but you can send it to:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
You can also send your cancellation using this link → Kündigung Online
If you still have credit on the card, you can have it paid out at the same time.
Kidn regards, Ines.
Ok I see. Thanks a lot, Ines!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
