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direct debit cant cancel

  • December 19, 2023
  • 1 Antwort
  • 10 Aufrufe
J
Besucher:in

I have enabled the direct debit in my O2 app. But I have already recharged my package with the top up. But I have received an SMS saying 15 euros will be debited from my account is there any way to cancel this 
Edit o2_Bianca: Moved from Austausch rund um die Community to English o2 Community mobile

Lösung von o2_Rebecca

Hello @Johnhonai and welcome to our community 😊

You can specify when you’re being debited. To check this you can use your Mein o2 App or Mein o2 portal. 

Did it take money twice in a row or has there been some time inbetween the bookings?

Kind regards, Rebecca

    1 Antwort

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • Lösung
    • December 27, 2023

    Hello @Johnhonai and welcome to our community 😊

    You can specify when you’re being debited. To check this you can use your Mein o2 App or Mein o2 portal. 

    Did it take money twice in a row or has there been some time inbetween the bookings?

    Kind regards, Rebecca

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