I bought O2 Free Unlimited Smart Online (LTE / 5G) package and activated sim card at 5.7.2021.O2 team informed me by email that i will receive code for additional packs (O2 select and stream) within 30 days.Till now i didn 't receive email or any msg of activation code from o2. So do i need to wait more or what i need to do to get that code.
BRGDS
Rkarr Maung
edit o2_Tobias: moved from “o2 Mobilfunk: Vertrag & Tarife” to our English Community
Lösung von o2_Sven
Zur Antwort springenHi
Today i called to O2 customer hotline and told about my problems.They sent a link and i can activate after I registered.Now i already finished my registration and till now i cannot activate and also cannot call back to hotline.My sim card is activated for over 30 days and i still did not get email for o2 select & stream.May be i will lose that package or not.
BRGDS
Rkarr
Hello
you need to be logged in with the specific contract that received the Select&Stream Bundle, else you won’t be able to choose between any of the three streaming options. You are currently not registered with the number 0176….933, this is the one that you should be using for Select&Stream. Please try it again with that contract, if you still run into the same error please also try to use a different browser and emptying the cache of your currently used one, before attempting it again.
We are looking forward to see how this works out for you.
Kind regards, Sven
Hi
did it work out with the suggestions given by
If you need any further assistance, just come back here to our English Community.
Loving greetings,
Tobias
Hallo Tobias & Sven
O2 hotline explained me in that day that i will not get two Select & Stream promotions.Because i bought 2 sim card with Select & Stream promotion.He said under one account , one user name however i boought so many sim cards with that promotion, i will receive only.That's why i stopped complain about my problem.However thz for your guys concern and reply.
Rkarr Maung
Hi
okay, good that our customer service could explain the matter already to you.
If you have any further questions, just contact our English Community again.
You will find also some F.A.Q.´s in English here:
Loving greetings,
Tobias
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