When did you register to get them? It takes up to 30 days to receive them.

I ordered on April 6 and I received the phone today, so I imagine I will receive the airbuds within the 30 days delayed you mentioned. Danke. 

Hello @YenniferC ,

did you register your device accordingly?

The timeframe was a bit tight, you needed to register on the 20th of April, at the latest.

Viele Grüße,

Kurt

That is very tricky from you, I thought you were talking about when I register to o2, and I did before the 20th. I don't know if there is other register to be done but it is not information that you make clear and you reply 10 days later? The offer said I would get the airbuds with my phone, and it convinced me to buy it. That's not OK. 

I am not sure about what you mean about "register accordingly" I asked for assistance about the airbuds ten days ago and you reply after the deadline of registration. I don't think I received the right advisory from your part. The information is not clear.

Thank you and I hope you can find a solution to this. 

It was an offer from Huawei and you needed to register with Huawei to get the buds. The information was present on the website.

Hi @YenniferC,

thanks for your message.

I regret the misunderstanding about the registration at Huawei in order to get the freebuds.

As this is a promotion directly from Huawei and this promotion already ended, I cannot offer you any solution.

But I hope you are happy with your device HUAWEI P30 PRO.

You have the possibility to order the freebuds here: Huawei FreeBuds 3 But of course, you need to pay the extra costs of 5€.

I understand that you expected another solution, but in this case we cannot decide otherwise.

Loving greetings,

Tobias

Well I am not satisfied with your answer, because I bought the phone motivated by the free buds, in a campaign offered on your website and ask you about the offer maybe because the information was not very clear to me but you reply every week.

Thank you. 

Hi @YenniferC,

thanks for your reply. If you have ordered the device on our website in one of Huawei´s campaigns, then you read also the notice how to register for the FreeBuds.

I understand that you like to get a solution, but as it is a campaign from Huawei, we cannot help you in this issue.

Loving greetings,

Tobias