Hey. Hope you are doing well. I ordered a new sim from O2 on the 10th of August 2022. I am yet to receive the sim. The address is correct.
Order number: WSFCXXX
Could you please check and get back to me asap.
Edit by o2_Manuela: order number censored. // 19.08.22, 11:12 Uhr
Hello
welcome to our community! 
Did your sim card arrive in the meantime?
If not, we can take a look in the systems for you. 
Best regards,
Manuela
Thanks you so much for the response
I raised a request to port my old number to O2 two days before. I got a message saying it will be done in one day. Could you please help me on this. I have also informed my old service provider regarding the porting and the number is free for porting now.
Yes thanks I got my sim card. Could you please help me out with the porting process. Please tell me what details to provide so that you could assist me in the process
Hello
I am very sorry for the late response.
Was the porting successful in the meantime?
You can read more about the porting process here:
Best regards,
Manuela
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