Your order will be cancelled and you will need to order again.

Its already returned to the original sender buy i have not got the refund also now when i order again they are refusing my order… whats the reason?

It can take up to 6 weeks for the money from the 1st order to be automatically refunded.

Edit: You must write to the address in Nürnberg to get the reason for the rejection.

I can’t order again until that?

No, you are constantly being rejected or you ask why you are being rejected

Hello @Sm66 ,

you can order again, of course it can happen that the credit check ends up failing.

Kind regards, Sven

I tried 3 times🥲

Edit o2_Cora 13.01.24: Quote removed

@Sm66 So you must wait…‍♂️

PS. Please avoid full quotes, they are unnecessary if you are replying directly. Thank you

Hello @Sm66,

I'm sorry if your order was returned. Unfortunately, we have no influence on whether your new order will be accepted

Have you been able to order the iPad again in the meantime?

Best regards

Giulia

Im trying to order again , but they are not accepting my order , everytime i get email they say Sorry we can not proceed with your order, i have called o2 customer service many times , they always say they will write mail to financial department, but i still can’t order a new ipad

Edit o2_Cora 13.01.24: Quote removed

Hello @Sm66, 

as Giulia has already mentioned, unfortunately we have no influence on when a new order will be accepted again. Perhaps try again when some time has passed.

Best regards
Cora