Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

dein Vertrag ist seit nicht mehr aktiv.

  • March 3, 2024
  • 5 Antworten
  • 136 Aufrufe
Cazacu Gabriel
Besucher:in

Hello everyone I have some very big problems with my sim card, my card was closed a few months earlier than it should have been, the contract was supposed to end in July, I had some payment delays, I admit that, but I really need the phone number, I've been to o2 stores but I've only received negative responses saying I can't get my phone number back, does anyone have any ideas what I can do? thank you very much

 

Lösung von poales

You can port the phone number to a prepaid SIM card or contract 90 days after it is switched off.

    5 Antworten

    Sandroschubert
    Legende
    Hello,You can port your number to another provider. O2 will not reactivate the contract because it was terminated due to late payments.

     

    Keine Signatur - dies wurde durch e.I. geschrieben.
      poales
      Legende
      • poalesLegende
      • Legende
      • Lösung
      • March 3, 2024

      You can port the phone number to a prepaid SIM card or contract 90 days after it is switched off.

      Probleme kann man niemals mit derselben Denkweise lösen, durch die sie entstanden sind. 🤔 Albert Einstein
        RhobarDerIII
        Legende
        Forum|alt.badge.img+18

        Good evening @Cazacu Gabriel,
        Unfortunately, your contract was terminated due to payment arrears. Alternatively, you can change your number to another provider.

        Best regards,

        RhobarDerIII

        Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
          Cazacu Gabriel
          Besucher:in
          Hello,You can port your number to another provider. O2 will not reactivate the contract because it was terminated due to late payments.

           

          Okey, Thank you! 

          o2_Sven
          • o2_SvenModerator
          • Moderator
          • March 4, 2024

          Hello @Cazacu Gabriel ,

          welcome to the o2 Community 💙.

          If your contract was deactivated due to missed payments, then a reactivation is not possible in that case. You can still as it has already been pointed out, port your number away from us to a new provider, if the number itself is important for you. We generally hold the number back for 90 days past the date of the contract’s deactivation.

           

          Kind regards, Sven

          Der Wochenrückblick - https://g.o2.de/wcr
            Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
            © Telefónica Germany GmbH & Co. OHG Telefónica