Hi 02 Community,
hopefully someone can help me regarding the process of getting a replacement sim card and deactivating my old sim card after my phone was stolen last night.
The theft has been reported and a case file opened. I will contact my insurance company tomorrow (today is a public holiday) in order to start the process of getting funds for a replacement phone.
Any advice would be greatly appreciated.
Thanks in advance!
do you have access to the customer portal?
Hello
If your SIM card needs to be blocked, you can also contact our emergency hotline on Sundays and public holidays: 089-6666 300 44. The agents may not speak English, so you may need to have a German-speaking person with you.
It ist also possible to have your SIM-card blocked online: https://www.o2online.de/service/sim-karte. There you can also order a replacement card.
Please let us know if you have any further questions.
Best regards
Giulia
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