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Data connection problem

  • March 3, 2022
  • 3 Antworten
  • 68 Aufrufe
M
Besucher:in

From this morning im not able to connect to internet by using my data and i added 15 euro i received a sms but cannot see the load in my APP

 

Edit o2_Sven: Moved the topic to the English o2 Community

Lösung von o2_Jessica

Hello @Maylouta,

Welcome to the community and thank you for your enquiry.
There has been a prepaid disruption since yesterday. You can find all the information about it here:

Kind regards
Jessica :sunny:

3 Antworten

o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • March 4, 2022

Hello @Maylouta,

Welcome to the community and thank you for your enquiry.
There has been a prepaid disruption since yesterday. You can find all the information about it here:

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
M
Besucher:in
  • Maylouta
  • Autor
  • Besucher:in
  • March 4, 2022

hello @o2_Jessica , thanks a lot for your help, i added yesterday a 15 euro voucher i received an SMS but my balance still 0 euro, and now the voucher is no more valid because i load it but cannot find it in my app. Any idea what should i do ? 

o2_Jessica
  • o2_JessicaTeam
  • Team
  • March 4, 2022

Hello @Maylouta,

as mentioned in my previous answer, there is a prepaid problem at the moment.

You do not have to do anything. Just check the link and there you find the information about that.

Work continues to eliminate the problem!

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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