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Hi,

 

I made a bank transfer to top-up my credit on prepaid. However, it is not updating the credit.

 

how long ago was that? Did you provide the correct intended use and bank details?

 

a day ago. My bank sent me a confirmation that it was sent to successfully.

just wait until tomorrow.

Hey @Ohmy,

Welcome to the o2 Community. 😊

Like Bumer said, I think it will take a while to get through. Please let me know as soon as it works out.

Kind regards, Lea

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