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Hello,

I have refilled my SIM card with 15€ to subscribe to the Kombi 6GB tarif but the money disappeared.I received an sms from O2 on 8.01.2023 at 8:52 am stating that the amount of 15 euros will be deducted from my bank account within the next 3 days. yet I still have no idea where the credit is. 

Could you please help me solve this issue? 
 

thanks! 

Hello @sallytlmt,
If I understand you correctly, the €15 was debited from your bank account but no credit was activated on your prepaid card? Was there perhaps a return debit? Have you ever checked this?
Kind regards, Bianca

Hello @o2_Bianca Thanks for your reply! yes exactly. I did check my account and there is no return debit. 

 

 

Hello @sallytlmt i answered your question at your other thead:

To keep things clear, it continues there. 🙂

Kind regards, Ines.

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