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cooperation partner Teqcycle

M
Rang

Hi There,

I have ordered a galaxy s23 ultra and would like to trade in my old device ( s22 ultra 128GB ). The policy is saying that I will receive an email from the cooperation partner Teqcycle after the confirmation of the order. My order is confirmed but I did not receive any email from the cooperation partner Teqcycle. Need some guidance what to do next. Thank you

 

Kind regards,

khan

o2_Antje: Moved from Mobilfunk to English Community / 05.02.2023 / 15:37 Uhr

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Lösung von o2_Matze 5 February 2023, 19:33

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7 Antworten

o2_Matze

Hi @Muhammad Abdullah 

On this website you will find further infos how the trading process works  https://www.o2online.de/mobilfunk/ankauf/ 

(Unfortunately, it is only available in German, but you may be able to translate the page with a browser plug-in for ex.) 

Kind regards Matze 

https://g.o2.de/wcr
M
Rang

I have made a mistake while making a order. I though this will be a separate process i did not put trade In in the cart. Is there any possibility to cancel the order and make it again?

o2_Maria

Hello @Muhammad Abdullah ,

Do I understand you correctly, you have accidentally placed several orders?
But you only wanted one phone, right? Then we can cancel the other order. In which color do you want to get the phone?

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
M
Rang

Yes, I have wrongly place one order ( WSHW47xxxxxxx ) please if possible cancel this order, I will appreciate it. Thank you very much

Kinds Regards

Khan

 

EDIT: Bestellnummer editiert. Bitte poste keine persönlichen Daten, auch keine Bestellnummern. Da wir hier ein weltweit öffentliches Forum sind.    o2_Maria

o2_Maria

Hello @Muhammad Abdullah ,

I have just sent you a private message via o2Support. Please check your mailbox here. 

I see that you have ordered 3 phones. Should only one phone be canceled, or 2?

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
M
Rang

yes, I got the cancellation confirmation for the same order I want to cancel. Thank you very much

 

Kind Regards

Khan 

o2_Maria

@Muhammad Abdullah ,

Thanks for your quick feedback.
Yes, the cancellation for this order is already done. 

Feel free to get in touch if you have any other questions.

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)

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