Hi @Muhammad Abdullah 

On this website you will find further infos how the trading process works  https://www.o2online.de/mobilfunk/ankauf/ 

(Unfortunately, it is only available in German, but you may be able to translate the page with a browser plug-in for ex.) 

Kind regards Matze 

I have made a mistake while making a order. I though this will be a separate process i did not put trade In in the cart. Is there any possibility to cancel the order and make it again?

Hello @Muhammad Abdullah ,

Do I understand you correctly, you have accidentally placed several orders?
But you only wanted one phone, right? Then we can cancel the other order. In which color do you want to get the phone?

Best regards,
Maria

Yes, I have wrongly place one order ( WSHW47xxxxxxx ) please if possible cancel this order, I will appreciate it. Thank you very much

Kinds Regards

Khan

EDIT: Bestellnummer editiert. Bitte poste keine persönlichen Daten, auch keine Bestellnummern. Da wir hier ein weltweit öffentliches Forum sind.    o2_Maria

Hello @Muhammad Abdullah ,

I have just sent you a private message via o2Support. Please check your mailbox here. 

I see that you have ordered 3 phones. Should only one phone be canceled, or 2?

Best regards,
Maria

yes, I got the cancellation confirmation for the same order I want to cancel. Thank you very much

Kind Regards

Khan 

@Muhammad Abdullah ,

Thanks for your quick feedback.
Yes, the cancellation for this order is already done. 

Feel free to get in touch if you have any other questions.

Best regards,
Maria