Hello ,

Please , I had a call to customer service to cancel my existing contract. it was not really helpful and 
i mailed them to cancel  the contract  but no response on that yet.
. Please let me know what to do to cancel the contract .

Best Regards

Hi @foufa ,

I’ve merged your posts into this topic.

Your account for this forum is not connected to a contract, which is why I can’t take a look at the status of your cancellation, just yet.

Could you tell us more about the cancellation? How old is the contract and are we talking about a cancellation or a withdrawal?

The cancellation would set in after the standard duration of 2 years (1 Month,,if it’s a flex contract). The withdrawal has to be sent within 14 days after receiving the SIM.

You can also check the status of the cancellation in your “Mein o2”-App, just click on “Details” in the upper right, next to your phone number.

Best regards,

Kurt

@foufa 

just another question: are you leaving Germany for good and wish to cancel the contract to an earlier date or do you just want to pre-note a termination not missing the date?

Greetings

okay @foufa 

please send a private message to 

o2_Support

We need your mobile phone number and your four-digit identification code or your date of birth and the adress. 

Afterwards we will check your concern.

Greetz

Hello Manga ,I need you help please .
     It has been more than a month since I requested the termination of my contract
I contacted customer service to cancel my existing contract.
it tells me that it is done the contract is terminated and in the portal of my O2 it displays terminated contract.
I thought the chip was off,. but they send me the invoice for the month of october. while i haven't money pad to pay and am not in allmagne.
in fact i have to terminate the contract as soon as possible because i am a refugee and i have already left almagne for a month ago.
please i have to terminate the contract urgently and deactivate the chip.
please help me to solve this problem

the contract for the number xxxxxxxxxxxx  the contract signed on 23/07/2021.

(Public customer data removed, o2 Michi)

Hi @foufa, 

I understand that you like to terminate your contract as you left Germany already. 

The only way to terminate your contract to an earlier date is described in the article that @o2_Manga mentioned. 

We need the following documents: 

• a deregistration certificate of your present place of residence in Germany
• a notification of your new foreign domicile (alternatively a confirmation of your employer or landlord)
• your approval to deduct three basic charges in advance

If we receive these documents together with the cancellation-letter, we will certainly cancel your contract to an earlier date. 

You can send these documents by letter to the following address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Or by fax to 01805 571 766. 

We do not offer any e-mail-address to our customers. 

I hope you manage to organize these documents. 

Loving greetings,

Tobias