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contract termination confirmation/ Not terminated

  • July 7, 2023
  • 5 Antworten
  • 52 Aufrufe
R
Einsteiger:in

I have terminated my contract last May and i was told that the effectivity of the termination would be on June 12. At June 12 my mobline phone connection was cut already. How ever come July 6 i am still receiving a billing/invoices in an international rate given that i am already outside Germany. It is really frustrating that i want to pay my invoice but afraid that next month i will be having one again. I want to ask how can i get a termination confirmation. Thank you in advance for the answer.

Lösung von o2_Ines

Hello @Rodrigo12,

An invoice is always created for the previous billing period. Do you have access to your invoice? Then please check the period of time that is charged.

I just saw that you asked this question in another thread. It continues there:

Kind regards, Ines.

    5 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • Lösung
    • July 8, 2023

    Hello @Rodrigo12,

    An invoice is always created for the previous billing period. Do you have access to your invoice? Then please check the period of time that is charged.

    I just saw that you asked this question in another thread. It continues there:

    Kind regards, Ines.

    R
    Einsteiger:in
    • Rodrigo12
    • Autor
    • Einsteiger:in
    • July 8, 2023

    Hello @o2_Ines  

    Thank you for replying on my inquiries.

    this is a clip of the invoice i have recieved this July 6 together with the figure i need to pay, I am not that good in German and i dont clearly understand what is written. I hope you can give me an idea about it. I really just want to know if this would be my Final and last invoice and if my connection is already terminated before i pay my bill. Because the transaction fee for money transfer internationally in my country is very costly, that is why i just wanted to make sure that after this i wont recieved anymore invoice that i need to pay again. Thank you in advance for your feedback.

    R
    Einsteiger:in
    • Rodrigo12
    • Autor
    • Einsteiger:in
    • July 8, 2023

    hello @o2_Ines 

     

    here are the other clip from my current

    invoice.

    R
    Einsteiger:in
    • Rodrigo12
    • Autor
    • Einsteiger:in
    • July 8, 2023

    Hallo @o2_Ines 

     

    I have accidentally press the check key, however my problem is not yet solved. please i hope you can help me with this. 

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • July 9, 2023

    Hi @Rodrigo12, thank you very much.

    Please take a look at the date. Your contract ended on June 13th, so there will still be services until June 12th. Also a direct debit came back, which was also charged to you here.

    Kind regards, ines

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