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Contract Termination - can't communicate by email anymore.

F
Rang

 

Good evening,

My name is Theo, after 4.5 years in Berlin I lost my job, went back to France. 
I tried to cancel my contract, an email has been given to me : impressum@cc.o2online.de

I had a communication with the costumer service via this address, I have been asked to provide additional documents, and now that I have them, I get error messages and I can’t reach out to this email anymore.
Is this temporary? Is the email inactive? If so, is there a new one where I can send my documents?


All I want is to send my abmeldung and other proofs so I can FINALLY terminate this contract….. 

icon

Lösung von o2_Ines 29 January 2021, 14:28

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6 Antworten

o2_Michi

Hi @Foolmo0n,

 

welcome to our community.

 

Sorry to hear, that you lost your job. :disappointed:

The easiest way to cancel your contract is via this written form. There’s also a list of the needed documents and where to send it.

If you have further questions you can ask us here. :relaxed:

 

Best regards,

Michi

F
Rang

Hello Michi, 
Thank you for your answer and compassion. 
The document you shared with me, I have it. I was talking to O² costumer service via email and I now get an error message when I try to reply with my document.
I would like to continue this conversation so I can provide the documents to the service I was talking to.
My question for you is, what is going with “impressum@cc.o2online.de” ? Is there an alternative email where I can send my documents?
Thank you

bs0
Rang
Benutzerebene 7
Abzeichen +7

That email address is not für customer services. I am surprised you reached someone via that address before. You will need to send the documents to the address on the form, it is not possible by email.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Manga

Hi @Foolmo0n,

please use the fax number given on the cancellation form to submit the desired documents. 

Attachments on impressum@cc.o2online.de  don’t work.


Greetings

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
F
Rang

A fax number?
Pardon me, I know you are trying your best with the tools you have, but…. How am I supposed to fax anything in 2021?
O2 is an international Mobile, Internet and Network company, and you ask people to send letters or to use a Fax? 
It really feels like O2 is trying to make it as challenging as possible for people to leave a contract in such a difficult period.

I have an organ transplant, and therefore I am part of the group with the highest risk, I am supposed to avoid public places as much as possible. And you ask me to go to the post office or to fidn a fax….
Is there really not any other option? I am happy to pay the three months to terminate my contract, but please…. don’t make it even more difficult for people in difficult situations.

o2_Ines

Hello @Foolmo0n,

as Michi said, the easiest way to send it to us is in  written form. So you can send it via letter to this adress.

I am sorry, that i have no other solution for you.

Kind regards, Ines.

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