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contract extension execution

G
Rang

Hi O2 community 

I saw the contract extension section yesterday in mein O2 and try to subscribe where I thought it will only executed after my current contract ends in September 2024. In fact this morning I had the new contract running while I can still the old contract for the next 6 months (with cheaper price and bigger GB quota). Can I revert back to the old contract until it ends and only switch on the new contract after the old end? How does the billing would be?

 

thank you!
 

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Lösung von o2_Kathi 25 March 2024, 11:55

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7 Antworten

G
Rang

Hi O2 community 

I saw the contract extension section yesterday in mein O2 and try to subscribe where I thought it will only executed after my current contract ends in September 2024. In fact this morning I had the new contract running while I can still the old contract for the next 6 months (with cheaper price and bigger GB quota). Can I revert back to the old contract until it ends and only switch on the new contract after the old end? How does the billing would be?

 

thank you!

Edit o2_Bianca: Contributions merged as they deal with the same issue.

schluej
Rang

Doppelt 

Edit o2_Bianca: Contributions merged as they deal with the same issue.

Live long and prosper 🖖
Bollermann
Rang
Benutzerebene 7
Abzeichen +7

You can cancel the extension with new tariff within 14 days via e-mail to : widerruf@cc.o2online.de 

 

Then you get your old tariff back. 

 

You can make a new extension later. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
G
Rang

Thanks for your answer Bollermann! Does the old contract will automatically applied and I don’t need to do anything other than cancelling it via widerruf@cc.o2online.de ?

Context: old contract involves new device instalment + Free L package (60 GB)

the new one: O2 Mobile M (25 GB) without device

o2_Kathi

Hello @groceryart 🙂
I have now complied with your request and forwarded your cancellation to the responsible department for contract extension. As soon as the extension is canceled, you will switch back to your previous tariff the following day. You will also receive an email and SMS confirmation.

Please feel free to contact us again at any time if you would like to renew your contract 🤗

Is that okay with you?
Best regards

Kathi 

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
G
Rang

Halo @o2_Kathi thank you so much for your quick response and support. The resolution is well received. I just got the revocation email confirmation saying my old subscription contract is back.

thanks again and hope you have a wonderful day!

o2_Kathi

Hello @groceryart,

I was happy to help you, it's great that you found a solution for yourself.

Don't hesitate to contact us here again if you need support or would like a contract extension offer from us.

Best regards 💙

Kathi

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝

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