Hi @harry2132 ,

I see that you have already renewed your contract for another 24 months, switching tariffs. 
It's nice that you've already received a suitable offer. 
I wish you a lot of fun with your new rate. 

Best regards, Maria

Hi 

Thanks for your answer

I have two contracts 1299 is just recently renewed

But 0409 is not renewed yet, I saw the 5euro off for 24 months for this contract renewal. 

I want to confirm if I take the offer for 0409, do I still have the O2 Kombi-Vorteil for 0409?

Thanks

Hi @harry2132 ,

you already have a discount in the amount of 20 € per month. This cannot be increased by another 5 €. 
However, we will be happy to look at an offer for contract renewal and a tariff change if you want. Of course, we will then also see how high a discount can be. 

Best regards, Maria

Hi thanks for your reply. 

Please let me know your offer.

I want the unlimited smart tariff on 0409 (extension)

Looking forward to hearing about your offer

Kind regards

Or 120gb on 0409 

Kind regards

Hi @harry2132,

You already have the Unlimited Smart Combi rate for the phone number 0409.
The combination discount will not change if I make you a new offer here. 
However, I have sent you an email with an offer for the Free L Boost plan (120 GB). 
If you like the offer, you can accept it directly via the link in the email. 

Kind regards, Maria

Hi 

Thanks for your offer

After careful consideration, I would like to extend my current contract 0409 to unlimited smart 

Now when I Check on my O2 app, I can see this page.

If I accept this offer, the monthly price for 0409 is €34.99.

In this case, do I still have the 50% discount on this 0409? 

This €5 *24month cannot be used together with 50% discount?

Kind regards

Hi @harry2132 ,

No, the 50% discount cannot be combined with the €5 discount. 

Best regards Maria

Hi, 

I have the contract 0409 ending at Mar 2022 with 50% combined discount 

My question is 

does this 50% combined discount only last for 24 months? 

If it lasts as long as I keep my main contact number 1299, i would like to extend the 0409 contract 

Kind regards

Zhe

Hi @harry2132, 

nice to meet you here again. 

I just transferred your thread to the communication that you had before with us. 

The 50%-combination-benefit (Kombivorteil) does not have a 24-month duration, but lasts as long as you do not change your contract. 

Did you already check what is possible for you under the online-link “extending your contract”?

If you need further help, just let us know. 

Loving greetings,

Tobias

HI, 

Thanks for your reply. 

The problem has been solved

Please close this case 

BR

Zhe

Hello @harry2132,

thank you for letting us know!

What was the solution for you?

Kind regards
Jessica