Hi jonnyzzz, 

I'm sorry to hear that you have issues with the network.

It is a normal process that you have 2 contracts (one for the SIM, and one for the device). 

You're able to get only a contract for the SIM (so you need to buy an own device from Huawei or AVM / FritzBox) or you can also only get an contract for a new device without a new SIM.

So that's a normal process.

If you close both contracts together, normally you're getting a discount, which you don't get if you buy them separately.

For the second SIM I think there was a special deal like this:

Regular price for the home spot 49,99€

If you have a contract you get a discount for the second one. Sometimes 50%.

Let's say the S Contract costs 19,99€ and you get 50% off on 49,99€ you save around 5€ per month.

So I don't think that the shop crew was cheating on you. I think they only want to give you the best value.

Your signal level looks really good, so I think there is an overload on the network due to the amount of people who working from home.

You can try to switch temporary from LTE to HSDPA+ (H+) until the situation gets back normal. 

If this also isn't working, you need to contact the customer service.

But you can be sure - on your place the Homespot should working well, because there is a special control mechanism for the shops, Hotlines and others, so they can only sell this product if the network in normal case can give you a good performance.

Hope I could help you with this. 

Have a great weekend and keep healthy! 

Greez

Andy