Hello,
 
 
On 27.10.2023, I visited one of your branches, located in EUROPA PASSAGE(HH) because I wanted to order (financed) an iPhone 15 Pro Max 1 TB. The person in charge that day informed me that the current agreements for mobile phone lines until that day had an expiration day (wrong information?) due to the signed agreements were for an undefined time (and unlimited Internet) and in addition, if I wanted to get an iPhone 15 pro max 1Tb, I would need to sign new agreements.
 
I signed the new contracts for the phone lines, and the person in charge ordered the iPhone pro max 15, 1tb on the o2 system. The person in charge informed me that the new iPhone would be delivered to this branch in 4 or 5 weeks; and that the phone could not be delivered to my home because it could be stolen, and he would call me when the phone would have been delivered to the brand.
 
On 18.11.2023, I visited the branch again and the person in charge that day informed me that the order for the iPhone Pro Max 15 1 Tb was cancelled, and when I asked who cancelled my order, he informed me that it was cancelled by the system itself, and he should order a new device and make me wait for 1 to 3 weeks more.
 
I never received any call from this branch, to notify that the new iPhone had arrived, and that the system had cancelled the order.
 
·      Did this branch give me the correct information?
·      Was I deceived into signing new contracts, and relinquish the old unlimited internet (and cheap contract) over a limited plan?
·      Is it possible that there was a cause for the cancellation of an order for a new device, and this cause was not shared with me?
·      If it was so easy to change the contracts, without giving prior notice; can I simply move to another company and not continue with the currently signed contracts? Or this is legally bound and one-sided?
 
I am obviously not satisfied with the way this was handled

o2_Giulia, 20.11.2023, 15:04: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile