Hello @Uin,

welcome to our community. 

Did you maybe revisite this specific shop to talk about the contracts? I’m just asking because if there was a misunderstanding during the conversation in the shop, the shop maybe can revoke some contracts. If you send in a cancellation, it means the contracts will run for 24 months until they will be terminated. If something went wrong you can also file a complaint to our backoffice to the following address stated in our FAQ:

Best regards,

Michi

   Thanks for your suggestion. It's about 20 times I went to the shop, but the didn't paid attention. Now I receive the receipt for the 3 sim cards, while I have just one of them. I just want one sim card, but the seller says you signed the contract. It's not normal that a person have personally 3 sim card. If the cancellation of the contract is possible, please help me.

Hello @Uin,

please excuse the late response, unfortunately your post slipped through. 

Now that some time has passed, I wanted to ask you what the current situation is? Have you been able to resolve your issue elsewhere in the meantime?

Otherwise, we'll be happy to take a look at it for you :)

Best regards
Cora