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Contact point for Cancelling the SEPA direct debit

Hi,

 

I need to cancel my SEPA direct debit for my number. I already read the forum, and it says that I need to write to you since I couldn't cancel thins on the MeinO2 app. So, I would be much obliged if you would kind;y guide me to what email or address I should write an email and officially ask for the revoke of the SEPA direct debit?

 

Thank you.

edit o2_Gerrit 27.05.2024 14:21 moved to  English O₂ Community: Mobile

3 Antworten

o2_Steffen

Hello and welcome to the community @Farzad Zandi 

You can revoke your SEPA mandate in writing via letter to the following address:

Telefónica Germany GmbH & Co. OHG 
Kundenbetreuung 
90345 Nürnberg

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
F
Rang

Thank you. Is there any other way other than mail availble, for example online or through an email?

 

o2_Gerrit

@Farzad Zandi You can revoke your SEPA mandate via letter or via our customer service, for example our English Live-Chat or our English Hotline. 

Best Regards,

Gerrit

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